1. Information We Collect

We only collect information you voluntarily provide to us. This may include:

• Contact details — your name and phone number when you submit a booking request or call us.
• Appliance information — the type and brand of appliance needing repair, and a description of the problem.
• Service details — your city or area, and preferred appointment time.
• Call records — if you call us directly, we may keep a record of that communication for scheduling and service purposes.

We do not require an email address. We do not collect payment information through our website — all payments are handled in person at the time of service.

2. How We Use Your Information

We use the information you provide solely to:

• Confirm and schedule your appliance repair appointment.
• Call or text you with updates about your service visit.
• Provide an upfront cost estimate before work begins.
• Follow up after your repair to ensure your satisfaction.

We do not use your information for automated marketing, and we will never sell or rent your personal data to any third party.

3. Information Sharing

We do not sell, trade, or share your personal information with third parties, except in the following limited situations:

• Service providers — We may use scheduling or communication tools that handle your data on our behalf, bound by confidentiality obligations.
• Legal requirements — We may disclose information if required to do so by law or in response to a valid legal request.

4. Data Security

We take reasonable precautions to protect your information. Our website is served over HTTPS, and any customer information we store is kept in secure, access-controlled systems.

While no method of transmission over the internet is 100% secure, we are committed to using commercially reasonable means to protect your personal data.

5. Cookies & Analytics

Our website may use basic cookies or analytics tools (such as Google Analytics) to understand how visitors use our site. This helps us improve the experience for our customers.

These tools may collect anonymized data such as pages visited, time on site, and general location (city/region). This data is not linked to any personally identifiable information.

You can disable cookies in your browser settings at any time without affecting your ability to use our website.

6. Your Rights

You have the right to:

• Ask what personal information we hold about you.
• Request that we correct or delete your information.
• Opt out of any follow-up communications at any time.

To exercise any of these rights, simply call or text us at (408) 792-6003.

7. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

• Business: A&J Washer & Dryer Repair
• Phone / Text: (408) 792-6003
• Location: San Jose, CA & Surrounding Areas
• Hours: Monday – Sunday, 7am – 7pm